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Internal communication (IC) is commonly defined as the function responsible for effective communications among participants within an organisation. But if the value of IC to a business is not clear then it's not rocket science to assume organisations will be unwilling to invest significant time and resource in it. The ...
The Five Step Value Framework: Measuring the business value of internal communication
Internal communication (IC) is commonly defined as the function responsible for effective communications among participants within an organisation. But if the value of IC to a business is not clear then it's not rocket science to assume organisations will be unwilling to invest significant time and resource in it. The Five Step Value Framework draws on measurement strategies from other operational functions to provide a mix of measures designed to help communicators demonstrate the true value of IC activities. The majority of respondents to our research cited a need for more budget and resources. But few talked about building hard, practical business cases to support such funding approvals. Our conclusion? From the interviews we undertook we witnessed a daily devaluation of the IC function occurring within a significant majority of UK organisations. Internal communicators are running very hard just to stand still. Until IC professionals actively measure and demonstrate the real business value of what they do to the entire management layer of their organisations, they do not stand a chance of being allotted the same amount of time, resources and importance as other functional activities. In short, the often soft, cuddly teddy bear that can be the business function of IC must find a way to grow some sizeably sharp teeth. Only then will management sit up and take notice of its true potential. Our initial research led to a further study and the development of the Five Step Value Framework. It's a simple structure and process that enables IC professionals to better demonstrate the business value of what they do at a management level. Measurement can be both a political and creative exercise. The Five Step Value Framework is intended to help internal communicators structure and deliver more tangible demonstrations of business value. The Five Step Value Framework is not a definitive method. It provides a flexible framework for communicators to plan a number of measurement tactics which, combined with more traditional options, aid the overall effort of demonstrating value to the business.
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10.500000 USD

The Five Step Value Framework: Measuring the business value of internal communication

by Corin Ashby
Paperback / softback
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In this book you'll discover how to effectively: prepare to present to an audience with relevance and knowledge; structure your presentation to gain maximum engagement and buy-in; create Content that will captivate, build credibility and establish trust; and deliver it with poise, assurance and impact. Dexter's passion is to help ...
Stand Up and Sell: Why work the room when you can command it?
In this book you'll discover how to effectively: prepare to present to an audience with relevance and knowledge; structure your presentation to gain maximum engagement and buy-in; create Content that will captivate, build credibility and establish trust; and deliver it with poise, assurance and impact. Dexter's passion is to help people maximise their precious time in pitching and presenting situations. To stand out from the crowd and clearly articulate their proposition and inspire others to buy what they're `selling'. It's not enough to be technically brilliant at what you do, now you have to be a Master Communicator. If the fear of making a fool of yourself prevents you from presenting to your executive, colleagues or potential customers, you're missing a golden opportunity. Stand Up and Sell takes you through business winning processes that Dexter has used to sell GBPmillions worth of products on QVC The Shopping Channel and taught others to do the same.
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25.58 USD

Stand Up and Sell: Why work the room when you can command it?

by Dexter Moscow
Paperback / softback
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Do you ever wonder why an airline's communication strategy can crash and burn in a crisis? A lack of understanding an acceptable aviation communication strategy can, in this fast world of social media, ruin a company's credibility in the aviation industry. Aviation Communication: Strategy and Messages for Ensuring Success and ...
Aviation Communication: Strategy and Messages for Ensuring Success and Preventing Failures
Do you ever wonder why an airline's communication strategy can crash and burn in a crisis? A lack of understanding an acceptable aviation communication strategy can, in this fast world of social media, ruin a company's credibility in the aviation industry. Aviation Communication: Strategy and Messages for Ensuring Success and Preventing Failures is the first go-to book to reveal to everyone in the aviation industry how to stop an organization's communication strategy from becoming the tragedy-after-the-tragedy that we've seen so often. In such instances, after the media go home, the economic, political, regulatory, and legal effects can linger for years. The strategies and messages in this book show how to prevent this along with the ultimate safety net used by those who have been successful. Readers will learn to prevent catastrophic communication mistakes with strategic templates for a wide array of scenarios, as well as 25 specific techniques that give the actual words to use to deliver the book's messages. This book is a must-have for the international aviation business community as a tri-functional induction, training, and reference tool.
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51.18 USD

Aviation Communication: Strategy and Messages for Ensuring Success and Preventing Failures

by Linda J. Tavlin
Paperback / softback
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THE NEW YORK TIMES BESTSELLER 'Beautifully written, brilliantly researched' Angela Duckworth, bestselling author of GRIT 'The most interesting, immediately actionable book I've read in quite a while... If life is a series of moments, the Heath brothers have transformed how I plan to spend mine' Adam Grant, bestselling author of ...
The Power of Moments: Why Certain Experiences Have Extraordinary Impact
THE NEW YORK TIMES BESTSELLER 'Beautifully written, brilliantly researched' Angela Duckworth, bestselling author of GRIT 'The most interesting, immediately actionable book I've read in quite a while... If life is a series of moments, the Heath brothers have transformed how I plan to spend mine' Adam Grant, bestselling author of ORIGINALS and OPTION B, with Sheryl Sandberg In this latest New York Times bestseller by the authors of Switch and Made to Stick, Chip and Dan Heath explore why certain brief experiences can jolt, elevate and change us - and how we can learn to create such extraordinary moments in our own life and work. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a doctor or nurse knew how to orchestrate moments that would bring more comfort to patients? What if you had a better sense of how to create memories that matter for your children? Many of the defining moments in our lives are the result of accident or luck - but why leave our most meaningful, memorable moments to chance when we can create them? In The Power of Moments, Chip and Dan Heath explore the stories of people who have created standout moments, from the owners who transformed an utterly mediocre hotel into one of the best-loved properties in Los Angeles by conjuring moments of magic for guests, to the scrappy team that turned around one of the worst elementary schools in the country by embracing an intervention that lasts less than an hour. Filled with remarkable tales and practical insights, The Power of Moments proves we all have the power to transform ordinary experiences into unforgettable ones.
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15.75 USD

The Power of Moments: Why Certain Experiences Have Extraordinary Impact

by Chip Heath, Dan Heath
Paperback / softback
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Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and - sometimes unwittingly - discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My ...
Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace
Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and - sometimes unwittingly - discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My Professors (RMP), the author describes the existence of widespread communities of online reviewers. Online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community--wherever we can find it. This book additionally explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors. Employers can - and in many cases, do - invoke online reviews to discipline and even fire workers, selectively using reviews as a free and ubiquitous Mystery Shopper. Whether they are typically read by employers (as in the case of Yelp) or by workers themselves (as in the case of RMP), online reviews have had an effect on the ways in which employees think about and perform their work, illuminating some of the ways that capitalism and our roles within it are changing.
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89.250000 USD

Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace

by Joshua Sperber
Hardback
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The ebook edition of this title is Open Access and is freely available to read online. This book combines economic studies of innovation systems with studies of mediatisation, media convergence, trans- and cross-media and with other approaches within media and culture studies. It elaborates on a new concept, cross-innovation, referring ...
Emergence of Cross-innovation Systems: Audiovisual Industries Co-innovating with Education, Health Care and Tourism
The ebook edition of this title is Open Access and is freely available to read online. This book combines economic studies of innovation systems with studies of mediatisation, media convergence, trans- and cross-media and with other approaches within media and culture studies. It elaborates on a new concept, cross-innovation, referring to co-innovation and convergence processes taking place between different sectors of digital service economies. The proposition is that digitisation and mediatisation processes are conditioning new inter-sector dialogues and the emergence of new cross-innovation systems at the borderlines of formerly distinct industries. The case study industries presented are, on the one hand, audiovisual media (film, television, videogames, etc.) and health care, education or tourism, on the other hand. The book builds on 2 years of empirical work across Nordic and Baltic countries, putting a special emphasis on the opportunities and challenges for small countries as they build the cross-innovation systems in the era of media globalisation and platformisation of services. The empirical research of 144 interviews with stakeholders (policy makers, entrepreneurs, managers, professionals) from all four sectors and of secondary data and documentary analysis. The findings tell of complex stories how global platformisation of tourism undermines the emergence of related cross-innovation systems in small countries; how fragmentation of local education and health care markets does not enable the scalability of innovations, but protects local innovation systems for being overtaken by global platform giants. The book has stories of successful facilitation of cross-innovation as well as failures to do so.
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33.600000 USD

Emergence of Cross-innovation Systems: Audiovisual Industries Co-innovating with Education, Health Care and Tourism

Paperback / softback
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The definitive guide to getting out of the office and getting into consulting Getting Started in Consulting, Fourth Edition is the acclaimed real-world blueprint to professional and financial freedom. For nearly two decades, this invaluable resource has helped thousands of people quit the daily grind and become their own boss. ...
Getting Started in Consulting
The definitive guide to getting out of the office and getting into consulting Getting Started in Consulting, Fourth Edition is the acclaimed real-world blueprint to professional and financial freedom. For nearly two decades, this invaluable resource has helped thousands of people quit the daily grind and become their own boss. This practical and motivational guide provides the tools and knowledge to control your future and secure your fortune. From establishing goals and sorting out the legal and financial paperwork, to advanced marketing strategies and relationship building techniques, this indispensable book offers step-by-step instructions for you to establish and grow your own consultancy business. This extensively revised and updated fourth edition includes new and expanded coverage on topics including utilizing informal media, changes in legal and financial guidelines, key distinctions of wholesale and retail businesses, and much more. Author Alan Weiss delivers expert advice on how to combine minimal overhead with optimal organization to produce maximum income. Every step in the process is clearly explained, including financing, marketing, bookkeeping, establishing your fees, and more. This guide is a comprehensive, one-stop source for everything you need to prosper in the rapidly expanding world of private consultancy. Adopt a pragmatic and profitable strategy to achieve incredible results from your consultancy business Learn to identify and address the most commons issues facing your prospects and clients Leverage technology to reduce labor, maximize profitability, and increase discretionary time Access sample budgets, case studies, references and appendices, downloadable tools and forms, and online resources The modern business landscape presents unique opportunities for those willing to take the leap from corporate offices to home offices. Getting Started in Consulting, Fourth Edition is the must-have guide for anyone seeking to cut their own path to their own consulting business.
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21.000000 USD

Getting Started in Consulting

by Alan Weiss
Paperback / softback
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Diagnosing the modern business like the human body, this fun compendium of business diseases looks at such disorders as 'Youngitis- creating only for millennials' (risk group: marketing teams); 'Social media denial syndrome' ('related diseases: 'Meeting syndrome'); and 'Compulsive email disorder' (cure: zero inbox). In a hilarious look at organisational hierarchies, ...
Business Health Check: Everything you need to know to keep your business healthy in the 21st century
Diagnosing the modern business like the human body, this fun compendium of business diseases looks at such disorders as 'Youngitis- creating only for millennials' (risk group: marketing teams); 'Social media denial syndrome' ('related diseases: 'Meeting syndrome'); and 'Compulsive email disorder' (cure: zero inbox). In a hilarious look at organisational hierarchies, generational disconnects and general office foibles, this pocket book will enable you to see the mistakes of your own business and guide you safely to decontagion and cure.
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18.75 USD

Business Health Check: Everything you need to know to keep your business healthy in the 21st century

by Olivier Kennedy, Martin Kunzi
Hardback
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This textbook introduces students to the strategic communication methods that are crucial to master in order to develop into effective and ethical managers at all levels of business. Effective communication skills are necessary for success in the business world, and O'Rourke has written a highly readable book filled with anecdotes ...
Management Communication: A Case Analysis Approach
This textbook introduces students to the strategic communication methods that are crucial to master in order to develop into effective and ethical managers at all levels of business. Effective communication skills are necessary for success in the business world, and O'Rourke has written a highly readable book filled with anecdotes and examples to engage students in the learning process. This edition includes several classic and new features: The strategic approach is integrated throughout the book, allowing students to understand how a communicated message impacts the business as a whole. Case studies throughout the book provide students with hands-on experience of scenarios they will encounter in the real world. The book includes at least three dozen fresh, classroom-tested cases. An ethical thread is woven through the text, demonstrating how ethical decision making can be applied in all aspects of communication. Separate chapters on technology (including social media), intercultural communication, nonverbal communication and conflict management provide students with the skills to building relationships and influencing stakeholders; key skills for any manager. A companion website includes comprehensive support material to teach this class, making Management Communication a complete resource for students and instructors.
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127.95 USD

Management Communication: A Case Analysis Approach

by James S O'Rourke
Paperback / softback
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Innovating Innovation is aimed at U.S. and global CEOs, business-unit leaders, and managers; big, middle, and small business executives. Today, research consistently reveals creative innovation to be one of the highest levels of leadership priority for businesses. In my global consulting and innovation training practice, clients overwhelmingly cite lack of ...
Innovating Innovation: Leadership Tools to Make Revolutionary Change Happen for You and Your Business
Innovating Innovation is aimed at U.S. and global CEOs, business-unit leaders, and managers; big, middle, and small business executives. Today, research consistently reveals creative innovation to be one of the highest levels of leadership priority for businesses. In my global consulting and innovation training practice, clients overwhelmingly cite lack of creative innovation as the number-one challenge of business and political leadership today. This book aims to solve that challenge.
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29.390000 USD

Innovating Innovation: Leadership Tools to Make Revolutionary Change Happen for You and Your Business

by David Morey
Hardback
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Collaboration is key for organizations in the 21st century, yet few business people have been trained to teach this skill. How do you advance ideas in a collaborative way and then communicate them throughout your company? In this practical book, author Gretchen Anderson shows you how to generate ideas with ...
Mastering Collaboration: Make Working Together Less Painful and More Productive
Collaboration is key for organizations in the 21st century, yet few business people have been trained to teach this skill. How do you advance ideas in a collaborative way and then communicate them throughout your company? In this practical book, author Gretchen Anderson shows you how to generate ideas with others while gaining buy-in from all levels of your organization. Product managers, designers, marketers, technical leaders, and executives will obtain better insight into how team members work together to make decisions. Through tangible exercises and techniques, you'll learn how to turn promising ideas into products, services, and solutions that make a real difference in the market. Use a framework to develop ideas into hypotheses to be tested and refined Avoid common pitfalls in the collaboration process Align communication approaches to ensure that collaboration is effective and inclusive Structure events or meetings for different types of collaboration depending on the people involved Practice giving and receiving critiques to foster inclusion without resorting to consensus-based decisions
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54.59 USD

Mastering Collaboration: Make Working Together Less Painful and More Productive

by Gretchen Anderson
Paperback / softback
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A four-color journey through a complete Tableau visualization Tableau is a popular data visualization tool that's easy for individual desktop use as well as enterprise. Used by financial analysts, marketers, statisticians, business and sales leadership, and many other job roles to present data visually for easy understanding, it's no surprise ...
Visual Analytics with Tableau
A four-color journey through a complete Tableau visualization Tableau is a popular data visualization tool that's easy for individual desktop use as well as enterprise. Used by financial analysts, marketers, statisticians, business and sales leadership, and many other job roles to present data visually for easy understanding, it's no surprise that Tableau is an essential tool in our data-driven economy. Visual Analytics with Tableau is a complete journey in Tableau visualization for a non-technical business user. You can start from zero, connect your first data, and get right into creating and publishing awesome visualizations and insightful dashboards. - Learn the different types of charts you can create - Use aggregation, calculated fields, and parameters - Create insightful maps - Share interactive dashboards Geared toward beginners looking to get their feet wet with Tableau, this book makes it easy and approachable to get started right away.
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42.000000 USD

Visual Analytics with Tableau

by Alexander Loth
Paperback / softback
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'I learned much from this book. Priya Parker has created both an art and a science to gathering in ways that can bring joy and fulfillment to any meeting.' - Deepak Chopra MD 'This is a must-read!' - Chris Anderson, owner and curator of TED 'A fantastic book' - Forbes ...
The Art of Gathering: How We Meet and Why It Matters
'I learned much from this book. Priya Parker has created both an art and a science to gathering in ways that can bring joy and fulfillment to any meeting.' - Deepak Chopra MD 'This is a must-read!' - Chris Anderson, owner and curator of TED 'A fantastic book' - Forbes 'Remarkable' - Bustle We spend our lives gathering - first in classrooms and then in meetings, weddings, conferences and away days. Yet so many of us spend this time in underwhelming moments that fail to engage us, inspire us, or connect us. We've all sat in meetings where people talk past each other or go through the motions and others which galvanize a team and remind everyone why they first took the job. We've been to weddings that were deeply moving and others that were run-of-the-mill and simply faded away. Why do some moments take off and others fizzle? What's the difference between the gatherings that inspire you and the ones that don't? In The Art of Gathering, Priya Parker gets to the heart of these questions and reveals how to design a transformative gathering. An expert on organizing successful gatherings whether in conference centres or her living room, Parker shows us how to create moving, magical, mind-changing experiences - even in spaces where we've come to expect little.
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15.75 USD

The Art of Gathering: How We Meet and Why It Matters

by Priya Parker
Paperback / softback
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Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting ...
Communication in Times of Trouble
Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting the needs of diverse audiences and communicating in a responsive and responsible way. The principles are appropriate for many kinds of events including earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics as well as industrial accidents, toxic spills, transportation disasters, fires and intentional events. In the first chapter, Communication in Times of Trouble introduces the concept of best practices and establishes their relevance for crisis communication and emergency risk communication. A chapter is dedicated to each of the ten best practices. In each chapter, the best practice is described, examples of successful and unsuccessful application of the best practice in both organizational crises and natural disasters/emergencies are provided, advice for practical application is given, and a summary is provided. The concluding chapter details the challenges and opportunities for developing and implementing a response strategy that includes the best practices as a whole. Focuses on application and explanation in crisis communication to benefit those with backgrounds in emergency management, risk management, political science, disaster sociology, and public health Covers natural, large-scale emergencies such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics, which aren't generally detailed in existing crisis communication texts Presents 10 best practices for dealing with emergencies: Process Approach; Pre-Event Planning; Partnerships; Public Concern; Honesty; Collaborate; Media access; Compassion; Uncertainty; Empowerment Communication in Times of Trouble will be of great interest to undergraduate students and practitioners in communication, public relations, public affairs, public information, public health, and emergency management.
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47.200000 USD

Communication in Times of Trouble

by Matthew W. Seeger, Timothy L. Sellnow
Paperback / softback
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It's long been an accepted, almost celebrated, fact of the creative industries that long hours, chaotic workflows and egotistical colleagues are just the price you pay to produce great work. In fact, this toxic culture is the enemy of creativity, and with greater accountability and transparency in the industry - ...
How to Do Great Work Without Being an Asshole
It's long been an accepted, almost celebrated, fact of the creative industries that long hours, chaotic workflows and egotistical colleagues are just the price you pay to produce great work. In fact, this toxic culture is the enemy of creativity, and with greater accountability and transparency in the industry - and more choice for young talent - than ever before, this unsustainable way of doing business is a ticking time bomb. This is a straight-talking, fun read for all creatives: Director or junior, at an agency or client-side, working in design, advertising, publishing, fashion or film. Packed with anecdotes, self-analysis flowcharts (are YOU the asshole?!), exercises and action plans for better working practices.
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22.17 USD

How to Do Great Work Without Being an Asshole

by Woods Paul
Paperback / softback
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This business book is great for leaders, middle managers and entrepreneurs interested in the following categories; CONFIDENCE BUILDING LEADERSHIP AND MANAGEMENT COMMUNICATION & PRESENTATION PERSONAL DEVELOPMENT INFLUENCE & PERSUASION There is no single set formula to giving a great talk. However, in this book you will find compelling insights and ...
The Speaker's Coach: 60 secrets to make your talk, speech or presentation amazing
This business book is great for leaders, middle managers and entrepreneurs interested in the following categories; CONFIDENCE BUILDING LEADERSHIP AND MANAGEMENT COMMUNICATION & PRESENTATION PERSONAL DEVELOPMENT INFLUENCE & PERSUASION There is no single set formula to giving a great talk. However, in this book you will find compelling insights and practical guidance to help you discover the way that's right for you. Chris Anderson, Head of TED. Does the idea of public speaking leave you in a cold sweat? The Speaker's Coach is the answer to all your worries. Whether you've got a talk, speech or presentation to do, this book will give you the confidence to do it with style. With 66 short sections learning how to communicate will be easy. You can read the night before, the morning of, or just before your talk to help you prepare, perform and speak confidently in no time. Written by a leading presentation expert whose own TEDx talk has been viewed over 23 million times, Graham Shaw knows the answers to all the essential questions that you might have so you can: Overcome your nerves, rehearse and polish your performance Plan engaging talks that boost your personal presence and impact Talk with authority, confidence and impact Handle awkward questions calmly and finish on a high Learn from experience to make future talks even better Make public speaking look effortless with the help of The Speaker's Coach. Happy Reading, please do share your thoughts with us
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25.58 USD

The Speaker's Coach: 60 secrets to make your talk, speech or presentation amazing

by Graham Shaw
Paperback / softback
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Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book ...
Mindful Listening (HBR Emotional Intelligence Series)
Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of: Peter Bregman Jack Zenger and Joseph Folkman Rasmus Hougaard and Jacqueline Carter Amy Jen Su and Muriel Maignan Wilkins How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
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17.05 USD

Mindful Listening (HBR Emotional Intelligence Series)

by Harvard Business Review
Paperback / softback
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When you speak, whether on stage, in a meeting or on the telephone, ask yourself: Do you feel confident and captivate your audience? Do you command the room naturally, and feel like you are completely connecting with your audience? Do you feel like you get the full respect you deserve ...
Speaking to Influence: Mastering Your Leadership Voice
When you speak, whether on stage, in a meeting or on the telephone, ask yourself: Do you feel confident and captivate your audience? Do you command the room naturally, and feel like you are completely connecting with your audience? Do you feel like you get the full respect you deserve and the results you want? Are you recognized as a leader that people genuinely want to follow and support? Have you built a positive, sustainable corporate culture center around loyal, cooperative and effective teams, and strong, lasting client relationships? Have you reached your greatest potential? If you're like most people, your response to many and even most of these questions is, No, but I want to! If that's the case, then this book is for you. Speaking to Influence is all about helping you understand how the way that you speak has a powerful effect on your ability to influence your surroundings, your relationships, your reputation, and your potential to succeed. If you feel stuck, like you've hit a plateau in life then this book will show you how to take a step back and assess how your current style of communication is keeping you from achieving the results you want and maximizing your powers of influence. We all suffer from a fatal Blindspot: that Blindspot is the distinction between how we think we come across when we speak, and how other people actually perceive us and interpret what we've said. Want proof? Have you ever had an argument where one person says, Why are you mad? What did I say? And the response is, It's not what you said, it's how you said it! Well, the truth is that both what you say and how you say it are critically important to having people understand not only your content, but also your intent. It crystallizes how you actually feel about what you're saying, and as a result, how others should feel about it and respond. The disconnect between the words you use and the way you deliver them sabotages productive conversation and leads you and the other person into a downward spiral of miscommunication, frustration and even hurt feelings. Nevertheless, one thing remains consistent: Whether you think it's because they weren't listening, they're too sensitive, they are just plain rude, or they simply don't care, you're quick to assume that it's the other person's fault. But what if there was something in the way you were communicating that allowed that to happen, facilitated it, or even caused it? In Speaking to Influence, Dr. Laura Sicola walks you through the three key channels of speech communication and how they need to work together for people not just to get it when you talk, but also to get you. You'll explore strategies in storytelling for impact, how people can see what you look like even when you're talking on the telephone, hidden fillers to avoid, and how to identify and control common vocal habits that creep into your speech and undermine your credibility.
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18.850000 USD

Speaking to Influence: Mastering Your Leadership Voice

by Dr. Laura Sicola
Paperback / softback
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Employees around the world are deprived of honest objective feedback, and the higher you go in the organisation, the less feedback you are going to get. Researchers confirmed that the less facetime employees have with their managers, the more impact seeking and receiving feedback will have on their performance. Gorbatov ...
Fair Talk: Three steps to powerful feedback
Employees around the world are deprived of honest objective feedback, and the higher you go in the organisation, the less feedback you are going to get. Researchers confirmed that the less facetime employees have with their managers, the more impact seeking and receiving feedback will have on their performance. Gorbatov and Lane propose a simple, systematic approach to giving fair and honest feedback, in ways that improve performance and prove that, if done properly, feedback simultaneously improves performance while engaging and developing employees.
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22.17 USD

Fair Talk: Three steps to powerful feedback

by Sergey Gorbatov, Angela Lane
Paperback / softback
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Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting ...
Communication in Times of Trouble
Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting the needs of diverse audiences and communicating in a responsive and responsible way. The principles are appropriate for many kinds of events including earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics as well as industrial accidents, toxic spills, transportation disasters, fires and intentional events. In the first chapter, Communication in Times of Trouble introduces the concept of best practices and establishes their relevance for crisis communication and emergency risk communication. A chapter is dedicated to each of the ten best practices. In each chapter, the best practice is described, examples of successful and unsuccessful application of the best practice in both organizational crises and natural disasters/emergencies are provided, advice for practical application is given, and a summary is provided. The concluding chapter details the challenges and opportunities for developing and implementing a response strategy that includes the best practices as a whole. Focuses on application and explanation in crisis communication to benefit those with backgrounds in emergency management, risk management, political science, disaster sociology, and public health Covers natural, large-scale emergencies such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics, which aren't generally detailed in existing crisis communication texts Presents 10 best practices for dealing with emergencies: Process Approach; Pre-Event Planning; Partnerships; Public Concern; Honesty; Collaborate; Media access; Compassion; Uncertainty; Empowerment Communication in Times of Trouble will be of great interest to undergraduate students and practitioners in communication, public relations, public affairs, public information, public health, and emergency management.
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99.700000 USD

Communication in Times of Trouble

by Matthew W. Seeger, Timothy L. Sellnow
Hardback
Book cover image
Accelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the ...
Rehumanize Your Business: How Personal Videos Accelerate Sales and Improve Customer Experience
Accelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame. Rehumanize Your Business explains how to dramatically improve relationships and results with your customers, prospects, employees, and recruits by adding personal videos to emails, text messages, and social messages. It explains the what, why, and how behind this new movement toward simple, authentic videos--and when to replace some of your plain, typed-out communication with webcam and smartphone recordings. - Restore face-to-face communication for clarity and connection - Add a personal, human touch to your emails and other messages - Meet people who've sent thousands of videos - Learn to implement your own video habit in an easy, time-saving way - Boost your replies, appointments, conversion, referrals, and results dramatically If you're ready to influence, teach, sell, or serve in a more personal way, Rehumanize Your Business is your guide.
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26.250000 USD
Hardback
Book cover image
The lifeline of a strong brand can mean the difference between success and failure, or survival and extinction, in this turbulent environment. But what constitutes a strong brand? How should it be developed and managed? How do you activate and manage a winning brand strategy? Advanced Brand Management is the ...
Advanced Brand Management -- 3rd Edition: Building and implementing a powerful brand strategy
The lifeline of a strong brand can mean the difference between success and failure, or survival and extinction, in this turbulent environment. But what constitutes a strong brand? How should it be developed and managed? How do you activate and manage a winning brand strategy? Advanced Brand Management is the indispensable guide that provides all the answers. Paul Temporal addresses every issue related to brand management in the 21st century, providing the background theory and illustrating this with thoughtful case studies from across the business world. In this third edition, all chapters have been updated, and a completely new chapter is included on the growth of the digital world and the use of the Internet. Throughout, there is an increased emphasis on brand strategy and updates to case studies, with entirely new cases being added. If you want to make your own branding a success, you can't afford to be without Advanced Brand Management.
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59.72 USD

Advanced Brand Management -- 3rd Edition: Building and implementing a powerful brand strategy

by Paul Temporal
Hardback
Book cover image
Can you win life's battles without losing yourself? Life is full of trials, and sometimes you need a warrior spirit to overcome them. Award-winning attorney Heather Hansen has spent over twenty years fighting on the battlefields of the courts--but even in her fiercest clashes, she's remained true to herself and ...
The Elegant Warrior: How To Win Life's Trials Without Losing Yourself
Can you win life's battles without losing yourself? Life is full of trials, and sometimes you need a warrior spirit to overcome them. Award-winning attorney Heather Hansen has spent over twenty years fighting on the battlefields of the courts--but even in her fiercest clashes, she's remained true to herself and her principles. She shares her journey to becoming an Elegant Warrior, and imparts the wisdom she's learned from her decades on the bar. Armed with the tools and techniques she's honed in the courtroom, Hansen makes the case that anyone can become an Elegant Warrior: someone who fights adversity with grace and compassion, and battles without losing respect for themselves and their adversaries. Using real-life case studies and personal stories from the fast-paced courtroom arena, Hansen teaches you how to triumph over your own struggles. From overcoming the Curse of Knowledge to discovering the Power of How, you'll learn how to tap into your own personal strengths to face whatever challenges come your way. We all have to go to war at times. Sometimes the combat zone is your home; sometimes it's the office. And sometimes, it's your inner world. As an Elegant Warrior, you'll be armed with the confidence, wisdom and skills to enter the fray and remain true to yourself.
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16.750000 USD

The Elegant Warrior: How To Win Life's Trials Without Losing Yourself

by Heather Hansen
Paperback / softback
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A good visualization can communicate the nature and potential impact of ideas more powerfully than any other form of communication. For a long time, dataviz was left to specialists--data scientists and professional designers. No longer. A new generation of tools and massive amounts of available data make it easy for ...
The Harvard Business Review Good Charts Collection: Tips, Tools, and Exercises for Creating Powerful Data Visualizations
A good visualization can communicate the nature and potential impact of ideas more powerfully than any other form of communication. For a long time, dataviz was left to specialists--data scientists and professional designers. No longer. A new generation of tools and massive amounts of available data make it easy for anyone to create visualizations that communicate ideas far more effectively than generic spreadsheet charts ever could. The Harvard Business Review Good Charts Collection brings together two popular books to help you become more sophisticated in understanding and using dataviz to communicate your ideas and advance your career. In Good Charts, dataviz maven and Harvard Business Review editor Scott Berinato provides an essential guide to how visualization works and how to use this new language to impress and persuade. He lays out a system for thinking visually and building better charts through a process of talking, sketching, and prototyping. In Good Charts Workbook, Berinato extends the usefulness of Good Charts by putting theory into practice. He leads readers step-by-step through several example datasets and basic charts, providing space to practice the Good Charts talk-sketch-prototype process for improving those charts. Examples include a Discussion Key showing how to approach the challenge and why. Each challenge focuses on a different, common visualization problem such as simplification, storytelling, creating conceptual charts, and many others. The Harvard Business Review Good Charts Collection is your go-to resource for turning plain, uninspiring charts that merely present information into smart, effective visualizations that powerfully convey ideas.
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68.250000 USD
Multiple copy pack
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This book offers insight into the use of empirical diffusionist models for analysis of cross-cultural and cross-national communication, translation and adaptation of the United Nation's (UN) Sustainable Development Goals (SDGs). The book looks at three social analytical instruments of particular utility for the cross-national study of the translation and diffusion ...
Translation and the Sustainable Development Goals: Cultural Contexts in China and Japan
This book offers insight into the use of empirical diffusionist models for analysis of cross-cultural and cross-national communication, translation and adaptation of the United Nation's (UN) Sustainable Development Goals (SDGs). The book looks at three social analytical instruments of particular utility for the cross-national study of the translation and diffusion of global sustainable development discourses in East Asia (China and Japan). It explains the underlying hypothesis that, in the transmission and adaptation of global SDGs in different national contexts, three large groups of social actors encompassing sources of information, mediating actors and socio-industrial end-users form, shape and contribute to the complex, latent networks of social engagement. It illuminates how the distribution within these networks largely determines the level and breadth of the diffusion of global SDGs and their associated environmentalist norms. This book is an essential read for anyone interested in sustainable growth and development, as well as global environmental politics.
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76.79 USD

Translation and the Sustainable Development Goals: Cultural Contexts in China and Japan

by Meng Ji, Chris G. Pope
Hardback
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This business book is great for leaders, middle managers, entrepreneurs and anyone interested in: PERSONAL DEVELOPMENT SOFT SKILLS FOR THE FUTURE RESILIENCE & ADAPTABILITY Although we are born with these seven skills, it is never too late to improve the way we use them in life and work. Everyone should ...
7 Skills for the Future: Adaptability, Critical Thinking, Empathy, Integrity, Optimism, Being Proactive, Resilience
This business book is great for leaders, middle managers, entrepreneurs and anyone interested in: PERSONAL DEVELOPMENT SOFT SKILLS FOR THE FUTURE RESILIENCE & ADAPTABILITY Although we are born with these seven skills, it is never too late to improve the way we use them in life and work. Everyone should buy this book and keep it by their bedside for reference. This way each of us can continually increase our happiness, success and well-being. - Mark Swindell, Founder and CEO of Rock Rail It has been a delight to work with Emma- Sue she has so much passion for what she does. Her workshop and book are excellent and particularly fit well with our core company values, definitely 7 key skills we need for our future! - Tanya Zuchowski Learning & Development Manager at CMS Cameron McKenna Nabarro Olswang LLP. A great CV might open a door but these 7 skills will determine your future success and happiness - this gem of a book will help you to develop these essential work and life skills. Dr Lisa Day, Director of Studies Online MBA, University of Liverpool Life is too important to live without some guidance - this book is THE guidance all of us need to flourish in work and beyond. University Professor Dr Sarah Mercer, Professor of Language Teaching at the University of Graz, Austria Feeling in control over your life is crucial to success and wellbeing. Our world is changing - so fast, so furiously, so ferociously - that to stand out you need to tap into your own resources and competences. Doing so puts you firmly back into the driving seat of your own life, enabling you to be happier, find and do work you love and have a true sense of purpose. But what are the key competences that you need? 7 Skills for the Future sets the scene for seven new soft skills that will propel you forward. Through a combination of scientific research, no-nonsense advice, practical exercises and case studies, this book shows you how to understand, develop and use: Adaptability - respond better to opportunities and change by being flexible and agile Critical thinking - think smarter, more resourcefully, creatively and collaboratively Empathy - nurture all your relationships by learning how to listen and be present Integrity - trust, values and honesty are the name of the game now as is authenticity Optimism - be the most positive person you know Being Proactive - respond rather than react and learn to reinvent yourself Resilience - make mistakes, bounce back, learn from experience and move on to the next challenge By learning how to tap into these essential skills, and understanding how to put them into practice each day of our lives, we can be happier, more effective and abler to cope with change in an uncertain and exciting future. Happy Reading, please do share your thoughts with us
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22.17 USD

7 Skills for the Future: Adaptability, Critical Thinking, Empathy, Integrity, Optimism, Being Proactive, Resilience

by Emma-Sue Prince
Paperback / softback
Book cover image
Learn business communications YOUR way with Lehman/DuFrene/Walker's BCOM, 10E from 4LTR Press. This inviting, easy-reference textbook and online digital learning support guide you through mastering today's business communication concepts and skills. Visually engaging chapters offer helpful study tools like Chapter Review Cards that consolidate review material into a ready-made study ...
BCOM (with MindTap 1 term Printed Access Card)
Learn business communications YOUR way with Lehman/DuFrene/Walker's BCOM, 10E from 4LTR Press. This inviting, easy-reference textbook and online digital learning support guide you through mastering today's business communication concepts and skills. Visually engaging chapters offer helpful study tools like Chapter Review Cards that consolidate review material into a ready-made study tool. BCOM's MindTap allows you to learn with the printed book or completely online, on your terms. Read or listen to the book and study with the aid of instructor notifications, flashcards and practice quizzes. When it's time to review, you can easily gather everything you've flagged or noted into a guide you organize. Track your scores so you know where to focus your efforts and stay motivated in reaching your learning and business communication goals.
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84.000000 USD

BCOM (with MindTap 1 term Printed Access Card)

by Carol M Lehman, Debbie D. DuFrene
Mixed media product
Book cover image
How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type This is a clear and practical guide to high performance business communication. Recognizing that managers need to keep their organizations and teams focused on goals and avoiding the mire of drama and frustration depends on ...
The Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities
How to Communicate with Difficult People in the Workplace and Successfully Lead Any Personality Type This is a clear and practical guide to high performance business communication. Recognizing that managers need to keep their organizations and teams focused on goals and avoiding the mire of drama and frustration depends on their success in dealing with even the most difficult of people. This book teaches managers how to present themselves, listen and respond to others, recognize stress in themselves and others, and resolve conflict. In The Manager's Communication Toolkit, Tina Kuhn, an accomplished Senior Executive with 35 years of expertise in organizational transformation, introduces hands-on strategies for dealing with the ten most challenging personality types: the Manipulator, Gossiper, Naysayer, Controller, Perfectionist, Yes-Man, Drama Queen, Recluse, Whiner, and Liar. Dividing the book into three parts, she breaks down the different communication tools, illustrates techniques for working purposefully and skillfully with the personalities she profiles, and shows readers how to explore their own communication and management styles. This book is for anyone who needs to communicate with others at work--bosses, coworkers, subordinates, and customers. It provides a framework to have less conflict, better communication, and stronger leadership techniques. Ultimately, it can positively influence all relationships: at work, home, school, or anywhere else.
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24.100000 USD

The Manager's Communication Toolkit: Tools and Techniques for Leading Difficult Personalities

by Tina Kuhn
Hardback
Book cover image
Improve your professional language skills with the proven grammar instruction and supporting in-text and online resources found in Guffey/Seefer's BUSINESS ENGLISH, 13E. The ongoing leader in grammar and mechanics books, BUSINESS ENGLISH uses a three-level approach that separates topics into manageable units, helping you hone the critical skills you need ...
Business English
Improve your professional language skills with the proven grammar instruction and supporting in-text and online resources found in Guffey/Seefer's BUSINESS ENGLISH, 13E. The ongoing leader in grammar and mechanics books, BUSINESS ENGLISH uses a three-level approach that separates topics into manageable units, helping you hone the critical skills you need to communicate professionally. Packed with insights from the authors' more than 60 years of combined classroom experience, this edition is the only text on the market that provides prompt feedback with answers and explanations so that you know immediately if you have answered correctly. Chapter review quizzes and PowerPoint (R) review slides help you strengthen your language skills to perform confidently in today's digital classroom and tomorrow's workplace.
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196.300000 USD

Business English

by Mary Ellen Guffey, Carolyn Seefer
Paperback / softback
Book cover image
Love it or hate it, we are all teachers. Whether walking clients through a new program, guiding an audience through a novel proposition, or helping our children to kick a soccer ball, nearly every day we work to disseminate knowledge and wisdom to others. The problem is that very few ...
Stop Talking, Start Influencing: 12 Insights From Brain Science to Make Your Message Stick
Love it or hate it, we are all teachers. Whether walking clients through a new program, guiding an audience through a novel proposition, or helping our children to kick a soccer ball, nearly every day we work to disseminate knowledge and wisdom to others. The problem is that very few of us have ever been taught how to teach! Drawing on Jared Cooney Horvath's nearly 15 years of experience conducting brain research at prominent universities, teaching students from 10 to 80 years of age, and working closely with organizations and schools across 4 continents, Stop Talking, Start Influencing outlines 12 scientific principles of how people learn. The result is a book that shows readers how to impart their knowledge to others in a manner that sticks with and truly influences them - regardless of the situation or circumstance. For every business leader sick of repeating themselves ad nauseam to colleagues and clients, for every coach tired of endlessly drilling athletes without seeing meaningful improvement, for every entrepreneur who's had enough of pouring their heart into presentations only to see no lasting impact among the audience ... it's time to stop talking and start influencing!
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26.240000 USD

Stop Talking, Start Influencing: 12 Insights From Brain Science to Make Your Message Stick

by Jared Cooney Horvath PhD, MEd
Paperback / softback
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