Magrudy.com is an international, website who sells books and a range of other goods and services, including cards, toys, stationery, and arts and crafts. (“Magrudy’s”, “we”, “us”, “our”, etc.).

We want to be as clear as possible in our dealings with you. These Terms set out the basis upon which you can access magrudy.com, and use the Website to browse and order goods and services.

If you have any questions about magrudy.com, or the purchase process (including ordering, payments, exchanges or returns, delivery, etc.), then - in most cases - you will be able to find the answer in these Terms, or in the Help section of our website. If you can’t find an answer to your query, then please feel free to contact us at the email address specified in the Contact section below.

Refund Policy

If for any reason, you are not completely satisfied with your purchase, you may exchange, replace, or receive a store credit for your purchase within 7 days from the date of purchase and following the guidelines set out in these terms.

Items purchases from Magrudy's store may be returned, within seven days from your purchase. Such items must be new, unused, and in the original packaging, with all the labels and tags attached. All items returned in accordance with these criteria will be eligible for a for a store credit. Returns that do not comply with these criteria may be accepted at our sole discretion.

The following items cannot be exchanged: Special orders, dated items such as diaries and calendars, sale/clearance/discounted items, CDs, DVDs, and audiobooks, or other content contained on the digital media, travel books, study Aids, Past papers, Children music books, Annuals, Cookbooks.

Terms

Magrudy.com enables users to browse and order the products and services offered on the Website. By accessing magrudy.com, ordering any product or service, or otherwise using the Website, you agree to be bound by these Terms. If you do not agree with any of the Terms, your sole recourse is to stop using the Website.

From time to time, changes in law or changes in our business may lead us to make changes to these Terms. Such changes will become effective from the date on which they are made available on the Website. We will try to alert you to such changes (eg. by email), but we also encourage you to review the Terms from time to time to make sure that you remain familiar with them.

Privacy Policy

You do not need to create an account with us via magrudy.com in order to make a purchase, although if you do create an account then you are able to access additional Website functionality. To create an account, or to order any products or services, you must be the legal age of majority in your home country, and you must provide true, accurate, complete and current information (including name, date of birth, email address, credit card details, and other details) as requested during the account creation or ordering process. If you are under the legal age of majority in your home country, you may not create an account or order any products or services via the Website. (If this applies to you, consider asking a parent or guardian to create his or her own account and/or order products and services for you.) You warrant that all information provided by you is true, accurate, complete and current. You acknowledge that you are responsible for maintaining the confidentiality of your account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account.

Products

We do our best to ensure that information provided on the Website is accurate, but we do warrant that it is accurate, complete, reliable, current, or error-free. You should not rely solely on the information presented on the Website, and you should read labels, warnings, and directions provided with the product or service.

Pricing

All prices are subject to change without notice. From time to time, there may be errors in the pricing that appears on the Website or during the order process. We will try to resolve, in good faith, any issues that may arise as a result of such errors. You need to cooperate with us to resolve such issues, and you agree that we shall have full discretion to determine the appropriate resolution in such cases. If we have made a mistake, and the correct price is lower than the stated price, we will charge the lower amount. If the correct price is higher than the price displayed on the Website, we may check with you to see if you want to continue with the order at the higher price or cancel your order.

Offers

Unless stated otherwise all offers or promotions displayed on Magrudy.com or advertised via our social media channels can only be redeemed by purchasing via our online store, magrudy.com only. For the avoidance of doubt, this means we will not be able to match these prices or promotions in our physical stores.

Ordering & Payment

If you use magrudy.com to order products and services, you agree to pay the full amount payable for such products and services as indicated during the order process, along with any shipping costs or other charges applicable to that order. If the issuer of your credit or debit card refuses to authorize payment, we will cancel your order and contact you for an alternative method of payment. We cannot be held responsible if this results in a delay in dispatching your order.

We may not accept your order in a variety of situations, including:

• The item is out of stock,
• We are unable to obtain authorisation for your payment,
• Shipping restrictions apply to a particular product or service,
• We find a pricing error,
• A product or service fails our internal quality checks,
• Or any other reason (at our sole discretion).
  
  

We will not process your payment (or cease processing your order) in these types of situations and will not be liable to you or to any third party by reason of our decision to decline processing, or unwinding or suspending any transaction after processing has begun. We reserve the right to refuse service, terminate your account, or cancel orders, at our sole discretion.SHIPPINGIf the products and services you ordered via magrudy.com are to be sent to you directly by us (or our agents), risk of loss and any damages in transit will be charged to the shipper and will be refunded accordingly to you. In which cases if we are unable to replace your damaged goods we will pay you full amount in refund in the same payment method, in case if we are able to fulfil your order by replacing your item with a new stock we will do so without our approval. You should note that the estimated delivery times are provided as a general guide only.

International Shipping

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United Arab Emirates may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; magrudy.com has no control over these charges, nor can magrudy.com predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Customs Requirements

You are considered the importer of record and must comply with all laws and regulations of the country to which the items will be delivered. Cross-border deliveries are subject to opening and inspection by customs authorities. Our system is designed to limit the ability of users in certain jurisdictions to order certain products and services not permitted in such jurisdictions. We cannot be responsible for any instance in which items ordered via the Website are delayed, detained or destroyed by local customs authorities due to non-compliance with local requirements. We cannot be responsible for any instance in which items ordered via magrudy.com are subject to import duties and taxes, which are levied once the package reaches the specified destination; you are responsible for any customs-related charges. Customs policies vary widely from country to country, and so we encourage you to contact your local customs office for further information.

Returns & Exchanges

We want you to be pleased with your purchase. If for any reason, you are not completely satisfied, you may exchange, replace, or credit your purchase within 7 days of receiving your order and in accordance with the guidelines set out in these Terms. Items purchased via magrudy.com may be returned, within seven days of your receipt of such items, new, unused, in original packaging, and with all labels and tags still attached. All items returned in accordance with these criteria will be refunded to the original purchaser's credit or Debit card (excluding all shipping costs, international customs duties, and sales taxes). Returns that do not comply with these criteria may be accepted at our sole discretion, and may only be refunded as a store credit. The following items cannot be exchanged: special orders, dated items such as diaries and calendars, sale/clearance/discounted items, Uniforms (opened and used), travel books, study notes, food books, and music. These returns and exchange terms are subject to any strictly applicable legal requirements to the contrary.

Intellectual Property

The Website content is protected by copyright, trade mark and other intellectual property rights. Magrudy’s, or its licensors, retain all rights in such content. You are only permitted to access and use this Website for personal purposes. You may not use magrudy.com, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content or software contained within the Website. MAGRUDY’S and the MAGRUDY’S Logo are registered trademarks of Magrudy Enterprises LLC in the United Arab Emirates, and Magrudy’s WIPR Limited elsewhere, and used by Magrudy’s with permission of the respective owners.

User Conduct & User Generated Content

You agree to comply with all legal requirements of the jurisdiction in which you are located with regard to your use of the Website, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same. The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Generated Content”) on the Website. You warrant that any such User Generated Content submitted by you to the Website is original (and does not infringe the copyright of others), and you hereby grant Magrudy’s a perpetual, irrevocable, non-exclusive, royalty-free licence to use such User Generated Content so submitted, without any further recourse to you, and you hereby waive any moral rights in such User Generated Content. You agree that you will not post any content that is contrary to morality, defamatory, inflammatory, that infringes copyright, or that may otherwise breach common decency or be contrary to law. Magrudy’s has the right, but not the obligation, to monitor and edit or remove any activity or User Generated Content, and takes no responsibility and assumes no liability for any User Generated Content posted by you or any third party.

Governing Law & Jurisdiction

The Terms shall be governed by the laws of Dubai, United Arab Emirates. Any dispute regarding these Terms shall be subject to the exclusive jurisdiction of the Courts in Dubai. If any portion of the Terms is held to be unenforceable, invalid or illegal by any court of competent jurisdiction, the remainder of the Terms shall not be affected.

Contact

Magrudy’s Enterprises LLC, has a registered office at 20th Street Al Khabasi area, PO BOX 1155, Dubai, UAE. You can contact us regarding the Website, or these Terms, on help@magrudy.com or contact our customer service at +971-4-3444193.