The fourth edition has been revised and fully updated in line with the latest criteria for the NVQ levels 1 and 2 administration courses. It contains new units on work planning and scheduling, travel arrangements and organising meetings and other events. It also covers the latest developments in computer technology relating to office administration and includes current banking and mail services. The theory is written and presented clearly and is fully illustrated with photographs, diagrams and realistic examples of forms and other business documents to aid understanding. Each unit contains a progress check which includes both multiple choice and short answer questions, the answers to which are given at the back of the book. These help students to ascertain their level of knowledge and comprehension of the topics covered. Helpful advice is also given on tackling assignments and preparing for the external examination. The main features of this book include: * totally in line with the latest NVQ criteria * up-to-date with the latest computer technology, banking and mail services * end-of-chapter progress checks assess student's knowledge * contains recent Pitman Qualifications office procedures examination questions and a student's guide to assessment to help with examination success * has a companion book with tasks enabling students to put theory into practice * clearly written and well illustrated, making the text easy to follow Ideal for students taking S/NVQ levels 1 and 2 administration and Pitman Qualifications office procedures levels 1 and 2. It is also a useful reference book for those working in an office.