This internationally acclaimed text serves as the basic management text in programs of library and information studies throughout the world. It is also used as a ready-reference and for workshop discussions in all types of libraries and information centers. As with previous editions, the authors present the principles of library and information center management in a conceptual framework as it examines the dynamics of organizational missions, goals, policies and programs, and people, as well as in relation to external forces (e.g., users and funding authorities) that encourage change. This current edition features expanded sections on the change process, strategic planning and management, and managing conflict through Total Quality Management (TQM) in a technology intense-environment. Charts, diagrams, and appendixes of library policies, procedures, organograms, and other forms are included.