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A SIMPLER, SMARTER WAY TO MANAGE GENERATIONAL DIFFERENCES IN THE WORKPLACE Forget complex multi-generation models nobody can use! Discover useful solutions rooted in enduring human psychology Improve communication, productivity, loyalty, career planning, and innovation For all executives, HR pros, talent strategists, and entrepreneurs Millennials. Gen X. Boomers. The Greatest Generation. ...
Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation,
A SIMPLER, SMARTER WAY TO MANAGE GENERATIONAL DIFFERENCES IN THE WORKPLACE Forget complex multi-generation models nobody can use! Discover useful solutions rooted in enduring human psychology Improve communication, productivity, loyalty, career planning, and innovation For all executives, HR pros, talent strategists, and entrepreneurs Millennials. Gen X. Boomers. The Greatest Generation. How do you get them all working together? It isn't nearly as complicated as the experts claim. You just need to understand one simple dynamic that's as old as the human race: there's us, and there's everyone else. Jeff Havens clears away the foolishness so often associated with managing multi-generation workplaces, and gives you a simple, sensible framework for resolving every generational issue you'll ever face. Havens shows why workplaces have always presented us vs. them dynamics based on age and experience, and always will. Then, he offers practical solutions for specific intergenerational issues associated with loyalty, work ethic, innovation, change, and career advancement. Ready to get past stereotypes and promote vibrant collaboration across all generations? Then you're ready for Us vs. Them. For 30 years, discussions about generational differences at work have grown increasingly complex and frustrating. Experts have identified three, four, now even five distinct workplace generations-each allegedly unique and requiring their own management approach. If you buy all that, then it follows that the more generations you bring aboard, the tougher it is to collaborate productively. But the conventional wisdom is 100% wrong. It isn't so complicated-or difficult. In Us vs. Them, Jeff Havens offers a simpler, more intuitive model-and most importantly, actionable solutions. Based on his internationally acclaimed keynote presentation, Us vs. Them will simplify your workplace in ways you didn't think were possible. Think of two generations, not five: Older, more experienced workers and their Younger, less experienced counterparts. Suddenly, you can frame generational issues more sensibly-and find simple solutions to problems that once seemed intractable. Us vs. Them addresses the root psychological causes of generational tension at work: causes based in the hardwired human tendency to see others as one of us or as one of them. This dynamic has existed forever, and it always will. Once you understand it, you can learn to manage it...and when another new generation comes along, you'll be ready for them, too! Simpler, more effective ways to: Motivate employees of all ages Learn from colleagues who think differently from you Inspire more enthusiasm, loyalty, and productivity, especially among new hires Prevent veteran employees from coasting toward retirement Frame change more successfully Promote innovation Plan succession and advancement Accelerate your own career progress
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36.740000 USD

Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation,

by Jeff Havens
Hardback
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Includes 20 Minutes of Video Instruction! Overview The fast, fun, and complete video guide to succeeding as a new leader! Description You've identified your company's rising stars...maybe you're one of them! Either way, you know new leaders are excited at the opportunity to lead-and they wonder just what it'll take ...
Emerging Leaders Video Series: Develop the Strategies and Techniques You'll Need to be a Leader
Includes 20 Minutes of Video Instruction! Overview The fast, fun, and complete video guide to succeeding as a new leader! Description You've identified your company's rising stars...maybe you're one of them! Either way, you know new leaders are excited at the opportunity to lead-and they wonder just what it'll take to succeed. In Emerging Leaders, Jeff Havens brings together all the knowledge anyone needs to become the kind of leader others want to follow. One of North America's leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute-and never forget his crucial takeaways. Now, in 20+ minutes of powerfully compelling video, Havens covers everything new leaders need to know up front: how to prepare physically and mentally for a new leadership role...how to interact more effectively with the people you're leading...how to develop a vision for your team or organization...how to strengthen your long-term thinking skills...how to handle mistakes and failures...how to motivate people the right way...how to execute! There's no faster way to supercharge your leadership skills: just watch! About the Instructor A former teacher and stand-up comedian, Jeff Havens has become one of North America's most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we'll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune(R) 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog, Pancake. He is author of Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation, and Embrace Change. For more information, visit www.jeffhavens.com. Skill Level * Beginner * Intermediate What You Will Learn * How to prepare both physically and mentally for a new leadership role * How to apply successful techniques for interacting effectively with the people you're leading * How to bring more vision and deeper long-term thinking to your work as a leader * How to overcome the mistakes every new leader makes, and build your confidence Who Should Take This Course * For everyone moving into a leadership or management position for the first time * For every HR professional, senior leader, coach, trainer, or mentor who wants to help new leaders succeed Course Requirements * No leadership or management experience required Table of Contents Introduction Learn how these videos will help you master crucial core skills in leadership, and how you can use them most effectively. Part 1: Preparing For A Leadership Role Make the right first impression, focus on what you can really influence, and use failures as a gateway to greater success. Part 2: Interacting With Your Employees Find the right ways to work with and motivate employees and colleagues-and avoid the wrong ways. Part 3: Thinking Like A Leader Help shape and communicate your organization's vision...go beyond talk, to effective execution...develop and promote a healthy attitude towards change. Conclusion Recognize that you now have the leadership tools you'll need to succeed!
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213.27 USD
Online resource
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Includes 25 Minutes of Video Instruction! Overview The fast, fun, and complete video guide to delivering outstanding customer service! Description In an era where many companies offer similar products and services at similar prices, it's hard to stand out. But if you offer the best customer service around, you'll win ...
Customer Service Video Series: How to Attract, Retain, and Interact with High-Quality Customers
Includes 25 Minutes of Video Instruction! Overview The fast, fun, and complete video guide to delivering outstanding customer service! Description In an era where many companies offer similar products and services at similar prices, it's hard to stand out. But if you offer the best customer service around, you'll win loyal customers who keep coming back, and tell their friends to do the same. If that sounds great to you, this complete video course is exactly what you need. Jeff Havens's Customer Service brings together all the knowledge anyone needs to deliver outstanding customer service, and help others do it, too! One of North America's leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute - and never forget his crucial takeaways. Now, in 25 minutes of powerfully compelling video, Havens covers everything customer service professionals and managers need to know: how to create a physical or online environment that attracts and engages the best customers...how to practice the personal qualities that lead to successful customer interactions...how to use active listening and eye contact to connect with customers...how to recognize and avoid ineffective customer service techniques. ..how to uncover small details and improvements that can make customers happy...how to deal with irate customers...why processes are important, and when to consider out-of-the-box approaches to helping a customer. There's never been a quicker way to improve your customer service: just watch! About the Instructor A former teacher and stand-up comedian, Jeff Havens has become one of North America's most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we'll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune(R) 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog, Pancake. He is author of Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation, and Embrace Change. For more information, visit www.jeffhavens.com. Skill Level * Beginner * Intermediate What You Will Learn * How to create a physical and/or online environment conducive to attracting and engaging high-quality customers * How to recognize and develop the personal qualities that lead to successful customer interaction * Which ineffective customer service techniques don't work, why they don't work, and how to avoid them * How to deal with irate customers * How to do the small things that customers love, and when to consider going beyond the rules to solve their problems Who Should Take This Course * For everyone moving into a role as a customer service professional or manager * For every HR professional, senior leader, coach, trainer, or mentor who wants to help customer service teams succeed Course Requirements * No customer service delivery or management experience required Table of Contents Introduction Learn how these videos will help you master crucial core skills in customer service, and how you can use them most effectively. Part 1: Before the Customer Arrives Discover how your physical or retail business environment can powerfully impact customer satisfaction, and how to do the little things that make a huge difference to customers. Part 2: Customer Interaction Interact with customers more successfully, root out behaviors and processes that drive customers crazy, and deal effectively with angry customers. Part 3: Personal Qualities Consider when to follow the rules to the letter, and when to bend them a bit to help a customer...understand how your speech and attitude shapes how you're viewed...bring more honest enthusiasm to your customer conversations. Conclusion Recognize that you now have the customer service knowledge you'll need to succeed!
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213.27 USD
Online resource
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Includes 35 Minutes of Video Instruction! Overview The fast, fun, and complete video guide to becoming more professional -- and more successful! Description We've all been students, but nowhere in our formal education were we taught how to work with others or make successful connections...skills which are absolutely critical to ...
Professional Excellence Video Series: What You Need to Know to Develop Skills for Success, Work with Others, and Network Successfully
Includes 35 Minutes of Video Instruction! Overview The fast, fun, and complete video guide to becoming more professional -- and more successful! Description We've all been students, but nowhere in our formal education were we taught how to work with others or make successful connections...skills which are absolutely critical to our professional success. Jeff Havens's Professional Excellence fills that gap,bringing together crucial knowledge anyone can use to excel. If you want to be the best you can be - or help your employees do the same -this complete video course is exactly what you need. One of North America's leading presenters on business success, Havens brings fun to the learning process, so his audiences enjoy every minute - and never forget his crucial takeaways. In 35 minutes of powerfully compelling video, Havens shows how to behave appropriately at work...be more positive, avoid inappropriate conversations, and use nonverbal communication more effectively...use technologies like the Internet, email, and speakerphones appropriately...make business contacts, meet groups of people, and network more successfully. There's never been a faster, better route to outstanding performance: just watch! About the Instructor A former teacher and stand-up comedian, Jeff Havens has become one of North America's most popular business presenters. His extraordinary ability to deliver high-quality education in an entertaining way has earned him dozens of repeat clients, all of whom appreciate his insistence that education is the only way that we improve at anything, and that we'll all improve better and faster if we enjoy the learning process. By combining traditional presentation content with the entertainment value of a comedy show, Havens has found enthusiastic audiences in government, academia, small businesses, and the Fortune(R) 50, all while still being one of the youngest members of the professional speaking circuit. A Phi Beta Kappa graduate of Vanderbilt University, he lives in Michigan with his wife, Laura, and their dog, Pancake. He is author of Us vs. Them: Redefining the Multi-Generational Workplace to Inspire Your Employees to Love Your Company, Drive Innovation, and Embrace Change. For more information, visit www.jeffhavens.com. Skill Level * Beginner * Intermediate What You Will Learn * How to identify appropriate and inappropriate workplace practices and behaviors * What topics to avoid in conversations at work * How to be more positive and use nonverbal communication more effectively * How to develop successful working habits for maximum productivity * How to use the Internet, email, and speakerphones appropriately * How to create more opportunities for business and career advancement through successful networking * How to meet groups of people without becoming intimidated Who Should Take This Course * For everyone starting out in any workplace * For people who want or need to improve their professionalism and performance * For every HR professional, senior leader, coach, trainer, or mentor who wants to help employees succeed Course Requirements * No experience required Table of Contents Introduction Discover how these videos will help you become more professional, and how you can use them most effectively. Part 1: Office Etiquette and Behavior Learn how to avoid unprofessional behaviors such as discussing controversial topics, shouting, negativity, and gossip. Part 2: Proper Use of Technology Learn how to use the Internet, email, speakerphones, and smartphones appropriately - and how not to use technology at work. Part 3: Successful Networking Techniques Learn how to network effectively for professional advancement: introduce yourself to new people, shake hands, meet groups, exchange business cards, and follow up afterwards. Conclusion Review your powerful new skills for achieving professional excellence.
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213.27 USD
Online resource
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