Delivery Information

When Will My Items Arrive?

Dispatch times vary for each seller and product even if they are ordered at the same time. To find out how long an item takes to disptach or who is the seller, please view the relevant product page.

Items Sold By Magrudy's:

Once your order has been dispatched, Magrudy's offer the following times for delivery in business days (Sun-Thur):

  • UAE: 2-5 business days
  • All other countries: 7-10 business days

Items Sold By Gardners:

Once your order has been dispatched, Gardners offer the following times for delivery in business days (Mon-Fri):

  • United Kingdom: 2-5 business days
  • Ireland: 4-6 business days
  • Europe: 4-8 business days
  • All other countries: 7-10 business days

Items Sold By Ingram:

Once your order has been dispatched, Ingram offer the following times for delivery in business days (Mon-Fri):

  • United Kingdom: 2-5 business days
  • Ireland: 4-6 business days
  • Europe: 4-8 business days
  • All other countries: 7-10 business days

You can check your order here.

If your order is still processing, that means our team are searching the world for your items! If your order shows as Shipped and hasn't arrived in the expected time, please check with your local delivery office before contacting us with the details. 

 

My Order Hasn't Arrived:

It's very rare that an order does not get delivered, but should your order not arrive we will issue a full refund after 28 days of your order being shipped. If it hasn't been 28 days since your order was shipped, please allow time for your order to arrive. Whilst your order should arrive within 28 days, in some cases orders can be delayed in transit or held at customs. 

Please note we're only able to issue refunds on orders that don't arrive if reported to us within 40 days of your order date. 

To inform us your item hasn't arrived, please select Support from the My Account link or click here

Undeliverable Parcels:

Occasionally parcels are returned as undeliverable. As we can’t re-dispatch orders that have been returned to us, when a carrier returns a parcel as undeliverable we’ll issue you a full refund, including the delivery costs.

If you'd still like to purchase the items in the parcel you'll need to place a new order.

A parcel might be returned as undeliverable for several reasons:

  • Incorrect address - If the address is incorrect or outdated the parcel will typically be returned to us by the carrier or the unintended recipient. Please double-check the address carefully when placing your order.
  • Incorrect address format - If our system doesn't recognise the way an address was entered the parcel may be assigned to a carrier that can't deliver to that address.
  • Failed delivery attempts - Most of our carriers will make more than one attempt to deliver a parcel. If they find that they can't successfully deliver your parcel it'll be returned to us.
  • Damaged in transit - If a parcel is damaged while it's on its way to you the carrier may return it without attempting delivery.