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This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this ...
Service Encounters in Tourism, Events and Hospitality: Staff Perspectives
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
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46.40 USD

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives

by Miriam Firth
Paperback / softback
Book cover image
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this ...
Service Encounters in Tourism, Events and Hospitality: Staff Perspectives
This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.
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167.28 USD

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives

by Miriam Firth
Hardback
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Combining ideas of sustainable development, product development and branding with notions from the fields of design, space shaping and architecture, this volume of Advances in Culture, Tourism and Hospitality Research offers contemporary perspectives on the strategic development, evaluation and impact of 'atmospheric quality' in tourism and hospitality service situations. Contributors ...
Atmospheric Turn in Culture and Tourism: Place, Design and Process Impacts on Customer Behaviour, Marketing and Branding
Combining ideas of sustainable development, product development and branding with notions from the fields of design, space shaping and architecture, this volume of Advances in Culture, Tourism and Hospitality Research offers contemporary perspectives on the strategic development, evaluation and impact of 'atmospheric quality' in tourism and hospitality service situations. Contributors explore the way atmospheric qualities in tourism and hospitality strongly influence customer behaviour and how their emotional responses to sensory pleasures translate into authentic experiences, excitement, happiness or enjoyment. Examples discussed include: participatory shaping of destination atmospheres urban atmospheres 'silent' airports atmosphere of religious buildings residents as elements of atmosphere emotional contagion building culture and architecture eAtmospherics light and colour effects in hospitality encounters the co-created atmosphere of concerts and events. Incorporating theoretical perspectives on atmosphere in culture, inter-cultural communication and marketing and numerous practical examples to promote a deeper understanding of atmospheric qualities in sustainable tourism and hospitality, this book furthers academic knowledge and gives guidance to tourism and hospitality practitioners interested in improving the atmospheric quality of their offers for the benefit of their guests.
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136.500000 USD

Atmospheric Turn in Culture and Tourism: Place, Design and Process Impacts on Customer Behaviour, Marketing and Branding

Hardback
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Knowledge Intensive Business Services (KIBS) are becoming more and more relevant both for their innovative content and as innovation boosters for manufacturing firms and, with this scenario in mind, this book first offers an in-depth analysis of what innovation in KIBS is and its performance outcomes, and then synthesizes what ...
Innovation in Knowledge Intensive Business Services: The Digital Era
Knowledge Intensive Business Services (KIBS) are becoming more and more relevant both for their innovative content and as innovation boosters for manufacturing firms and, with this scenario in mind, this book first offers an in-depth analysis of what innovation in KIBS is and its performance outcomes, and then synthesizes what we know about KIBS firms' innovation models, as well as their specific peculiarities and limitations. This book examines the recent trends in innovation, service design and development in KIBS, starting from a review of the extant literature, explaining the role and specific traits of innovation in KIBS. Then, it progresses our knowledge about KIBS and about how new technologies are offering unique opportunities to use and share their knowledge, within and across boundaries. The book also includes several cases that show how, at the micro level, firms can effectively design their services and boost their innovation performance, by overcoming some of the traditional limits of innovation in services. While KIBS literature traditionally emphasizes that innovative and performing KIBS firms rely on tight client-provider interactions with service customization, recent research suggests that alternative modes of innovation are viable for performing KIBS firms: KIBS firms can develop mass customization strategies, ease interactions with clients via ICT interfaces and leverage on focused collaborations with expert clients. Particularly, the digitalization and ICT technologies are fostering platform and modular architectural designs of KIBS, as in the software and web design services. The book seeks a broader understanding of innovation in KIBS in the digital era and will be an essential guide for both academics and practitioners interested in KIBS innovation and design.
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147.000000 USD

Innovation in Knowledge Intensive Business Services: The Digital Era

by Anna Cabigiosu
Hardback
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No external observer knows more about Myanmar's security and intelligence apparatus than Andrew Selth. In this book he presents an account of the structure and functions of Myanmar's deep state, along with a tale of personal ambition, rivalry and ruthless power politics worthy of John Le Carre. A thoroughly educative, ...
Secrets and Power in Myanmar: Intelligence and the Fall of General Khin Nyunt
No external observer knows more about Myanmar's security and intelligence apparatus than Andrew Selth. In this book he presents an account of the structure and functions of Myanmar's deep state, along with a tale of personal ambition, rivalry and ruthless power politics worthy of John Le Carre. A thoroughly educative, entertaining and intriguing read. - Professor Michael Wesley, Dean, College of Asia and the Pacific, The Australian National University Andrew Selth has once again amply illustrated the depth and penetration of his study of Myanmar/Burma and its institutions. This work on the more recent aspects of the country's intelligence apparatus goes beyond a masterful and comprehensive analysis of the Burmese intelligence community, and probes the social and institutional bases of the attitudes giving rise to that critical aspect of power. We are once again in Dr Selth's debt. This is required reading for serious observers of the Burmese scene. - David I. Steinberg, Distinguished Professor of Asian Studies Emeritus, Georgetown University By lifting the lid on a pervasive yet secretive intelligence apparatus, Andrew Selth makes an outstanding contribution to Myanmar Studies. For scholars and practitioners alike, this book provides an essential history of a security state that remains powerful even during the transition away from overt authoritarian rule. - Professor Ian Holliday, Vice-President (Teaching and Learning), The University of Hong Kong
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40.790000 USD

Secrets and Power in Myanmar: Intelligence and the Fall of General Khin Nyunt

by Andrew Selth
Paperback / softback
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Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism ...
Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality
Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry.
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105.000000 USD

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Hardback
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Health care utilization routinely generates vast amounts of data from sources ranging from electronic medical records, insurance claims, vital signs, and patient-reported outcomes. Predicting health outcomes using data modeling approaches is an emerging field that can reveal important insights into disproportionate spending patterns. This book presents data driven methods, especially ...
Data Driven Approaches for Healthcare: Machine learning for Identifying High Utilizers
Health care utilization routinely generates vast amounts of data from sources ranging from electronic medical records, insurance claims, vital signs, and patient-reported outcomes. Predicting health outcomes using data modeling approaches is an emerging field that can reveal important insights into disproportionate spending patterns. This book presents data driven methods, especially machine learning, for understanding and approaching the high utilizers problem, using the example of a large public insurance program. It describes important goals for data driven approaches from different aspects of the high utilizer problem, and identifies challenges uniquely posed by this problem. Key Features: Introduces basic elements of health care data, especially for administrative claims data, including disease code, procedure codes, and drug codes Provides tailored supervised and unsupervised machine learning approaches for understanding and predicting the high utilizers Presents descriptive data driven methods for the high utilizer population Identifies a best-fitting linear and tree-based regression model to account for patients' acute and chronic condition loads and demographic characteristics
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251.06 USD

Data Driven Approaches for Healthcare: Machine learning for Identifying High Utilizers

by Sanjay Ranka, Elizabeth Shenkman, Chris Delcher, Chengliang Yang
Hardback
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The Routledge Companion to Arts Management contains perspectives from international scholars, educators, consultants, and practitioners sharing opinions, exploring important questions, and raising concerns about the field. The book will stimulate conversations, foster curiosity, and open pathways to different cultural, philosophical, ideological, political, national, and generational insights. Four broad thematic areas ...
The Routledge Companion to Arts Management
The Routledge Companion to Arts Management contains perspectives from international scholars, educators, consultants, and practitioners sharing opinions, exploring important questions, and raising concerns about the field. The book will stimulate conversations, foster curiosity, and open pathways to different cultural, philosophical, ideological, political, national, and generational insights. Four broad thematic areas are used to organize current topics in the field of arts and culture management. Part I introduces a mixture of perspectives about the history and evolution of the practice and study of arts management, the role of arts managers, and how arts management is being impacted by the digital age. Part II focuses on the dynamics of entrepreneurship, change processes, and leadership practices. Part III includes globally focused topics on cultural policy, cultural rights, and community building. Part IV examines a sampling of topics related to functional activities that are common to arts and culture organizations around the world such as marketing, planning, increasing diversity, hiring, fundraising, and sustainability. This book builds a comprehensive understanding of what arts management can mean in an international context creating an essential resource for students, scholars and reflective practitioners involved at the intersection of business and the arts.
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257.250000 USD
Hardback
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Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book ...
Human Resource Management in the Hospitality Industry: A Guide to Best Practice
Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM. New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry. Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
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199.500000 USD
Hardback
Book cover image
Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book ...
Human Resource Management in the Hospitality Industry: A Guide to Best Practice
Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. Five new chapters on: organizational culture, modern labour markets, emotions and well-being, careers in hospitality, and digital HRM. New international case studies throughout to explore key issues and show real-life applications of HRM in the hospitality industry. Written in a user-friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
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87.39 USD

Human Resource Management in the Hospitality Industry: A Guide to Best Practice

by Steven Goss-Turner, Michael J. Boella
Paperback / softback
Book cover image
Why Be Structured When You Can Go Wild Wildland Firefighter: Wildland Firefighter and Smoke Jumper Notebook or Journal
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8.390000 USD

Why Be Structured When You Can Go Wild Wildland Firefighter: Wildland Firefighter and Smoke Jumper Notebook or Journal

by Wildland Heroes
Paperback / softback
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This 25th Anniversary edition completely updates the powerful insights and policy recommendations of Not What the Doctor Ordered, first published in 1993 by renowned healthcare futurist and medical economist the author. It presents specific solutions to serious problems of cost, quality, access, and outcomes by allowing all Americans to purchase ...
Not What the Doctor Ordered: Liberating Caregivers and Empowering Consumers for Successful Health Reform
This 25th Anniversary edition completely updates the powerful insights and policy recommendations of Not What the Doctor Ordered, first published in 1993 by renowned healthcare futurist and medical economist the author. It presents specific solutions to serious problems of cost, quality, access, and outcomes by allowing all Americans to purchase services directly from caregivers who provide an expanding array of medical services at least as well as physicians-at lower cost. Focusing on new realities of the 21st century, the authorshows not only why giving consumers the right to choose advanced practitioners is the top priority for improving our overpriced, underperforming medical care delivery system, but also how to make the necessary changes. As he clearly and concisely explains from medical and economic perspectives, the key is eliminating physicians' monopoly powers over advanced practice nurses, clinical pharmacists, physical therapists, clinical psychologists, and other advanced practice (AP) health professionals who now rival physicians in scientific knowledge and caregiving skills within well-defined scopes of practice regulated by state governments.
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39.04 USD

Not What the Doctor Ordered: Liberating Caregivers and Empowering Consumers for Successful Health Reform

by Jeffrey C. Bauer
Hardback
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Addicted To Nail Art Appointment Book: Daily and Hourly - Undated Calendar - Schedule Interval Appointments & Times
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9.440000 USD

Addicted To Nail Art Appointment Book: Daily and Hourly - Undated Calendar - Schedule Interval Appointments & Times

by Ir Publishing
Paperback / softback
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Always A Good Day For A New Nail Art Appointment Book: Daily and Hourly - Undated Calendar - Schedule Interval Appointments & Times
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9.440000 USD

Always A Good Day For A New Nail Art Appointment Book: Daily and Hourly - Undated Calendar - Schedule Interval Appointments & Times

by Ir Publishing
Paperback / softback
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Happiness Is A New Nail Art Appointment Book: Daily and Hourly - Undated Calendar - Schedule Interval Appointments & Times
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9.440000 USD

Happiness Is A New Nail Art Appointment Book: Daily and Hourly - Undated Calendar - Schedule Interval Appointments & Times

by Ir Publishing
Paperback / softback
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This textbook reviews and systematically presents the use of the Internet in public administration and politics. Further, it employs a process-oriented layer model to define the opportunities for exchange and participation for all stakeholder groups, covering the following topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity. In turn, ...
eDemocracy & eGovernment: Stages of a Democratic Knowledge Society
This textbook reviews and systematically presents the use of the Internet in public administration and politics. Further, it employs a process-oriented layer model to define the opportunities for exchange and participation for all stakeholder groups, covering the following topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity. In turn, real-world case studies demonstrate the practical applications in industry, administration and research. The second edition of this book has been completely revised and extended, and includes several new case studies. It offers a valuable asset for students in Business, Economics and Political Sciences courses, as well as practitioners interested in emerging opportunities for digital exchange and participation in the knowledge society.
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104.990000 USD

eDemocracy & eGovernment: Stages of a Democratic Knowledge Society

by Luis Teran, Andreas Meier
Hardback
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Nothing surprises me I work in Customer Service: 2020 Calendar Planner for Customer Support, Help Desk, Sales Advisers and Assistants. Humour, Funny Gag Gift Notebook
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7.340000 USD

Nothing surprises me I work in Customer Service: 2020 Calendar Planner for Customer Support, Help Desk, Sales Advisers and Assistants. Humour, Funny Gag Gift Notebook

by Jayne Carley Planners
Paperback / softback
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Happiness Is A New Manicure: Appointment Book Nail Salon - Daily and Hourly - Undated Calendar - Schedule Interval Appt & Times
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9.440000 USD

Happiness Is A New Manicure: Appointment Book Nail Salon - Daily and Hourly - Undated Calendar - Schedule Interval Appt & Times

by Ir Publishing
Paperback / softback
Book cover image
The Hospitality Survival Guide: How to Survive and Thrive in the Hospitality Industry
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19.940000 USD

The Hospitality Survival Guide: How to Survive and Thrive in the Hospitality Industry

by Joshua Clifton
Paperback / softback
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Innovating Food Fast
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16.790000 USD

Innovating Food Fast

by Alex Heidenreich
Paperback / softback
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This book discusses the opportunities and conditions that digital technology provides to extend, innovate and differentiate the services offered by consulting companies. It introduces suitable artefacts like web-based consulting platforms, consulting applications, semantic technologies and tools for data mining and collaboration. Furthermore it examines concepts to evaluate the virtualization of ...
Digital Transformation of the Consulting Industry: Extending the Traditional Delivery Model
This book discusses the opportunities and conditions that digital technology provides to extend, innovate and differentiate the services offered by consulting companies. It introduces suitable artefacts like web-based consulting platforms, consulting applications, semantic technologies and tools for data mining and collaboration. Furthermore it examines concepts to evaluate the virtualization of consulting processes and showcases how solutions can be developed to blend traditional and digital consulting models. Presenting state-of-the-art research and providing a comprehensive overview of the methods and techniques needed for digital transformation in the consulting industry, the book serves as both a guide and a roadmap for innovative consulting companies.
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178.490000 USD

Digital Transformation of the Consulting Industry: Extending the Traditional Delivery Model

Paperback / softback
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Blue-Collar Gold: How to Build A Service Business From the Dirt Up
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15.700000 USD

Blue-Collar Gold: How to Build A Service Business From the Dirt Up

by Mark Stoner
Paperback / softback
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I May Be Retired But I'll Always Be A Forester: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Foresters
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8.380000 USD

I May Be Retired But I'll Always Be A Forester: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Foresters

by Magic Journal Publishing
Paperback / softback
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I May Be Retired But I'll Always Be A Home Health Aide: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Home Health Aides
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8.380000 USD

I May Be Retired But I'll Always Be A Home Health Aide: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Home Health Aides

by Magic Journal Publishing
Paperback / softback
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I May Be Retired But I'll Always Be A Fundraiser Manager: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Fundraising Managers
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8.380000 USD

I May Be Retired But I'll Always Be A Fundraiser Manager: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Fundraising Managers

by Magic Journal Publishing
Paperback / softback
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I May Be Retired But I'll Always Be A Geologist: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Geologists
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8.380000 USD

I May Be Retired But I'll Always Be A Geologist: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Geologists

by Magic Journal Publishing
Paperback / softback
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I May Be Retired But I'll Always Be A Historian: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Historians
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8.380000 USD

I May Be Retired But I'll Always Be A Historian: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Historians

by Magic Journal Publishing
Paperback / softback
Book cover image
I May Be Retired But I'll Always Be A Hairdresser: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Hairdressers
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8.380000 USD

I May Be Retired But I'll Always Be A Hairdresser: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Hairdressers

by Magic Journal Publishing
Paperback / softback
Book cover image
I May Be Retired But I'll Always Be A Funeral Director: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Funeral Directors
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8.380000 USD

I May Be Retired But I'll Always Be A Funeral Director: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Funeral Directors

by Magic Journal Publishing
Paperback / softback
Book cover image
I May Be Retired But I'll Always Be A Geographer: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Geographers
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8.380000 USD

I May Be Retired But I'll Always Be A Geographer: Retirement Journal, Keepsake Book, Composition Notebook, Gratitude Diary For Retired Geographers

by Magic Journal Publishing
Paperback / softback
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