The Public Sector Manager: Essential Stalls for the Public Sector

The Public Sector Manager considers all the areas of skill and knowledge that a public sector manager should have, and seeks to encourage managers to continuously improve any areas of weakness so that they can become more effective in their role. This is achieved by self assessment exercises, knowledge and skill based exercises and the presentation of management techniques which can be applied to a public sector setting. The areas covered in this book include the public sector manager's attributes, developing a customer focus, general management techniques, developing quality services and becoming a public sector entrepreneur. The book is written in a simple style which can be used by staff at all levels in the organisation. It is an ideal title for managers and staff who have to work in a Best Value environment.