Tools and techniques for planning, decision making, and implementation. This new book examines and documents methods for developing and employing critical project management skills. The emphasis is on providing both novice and seasoned project managers with insight into real-world, practical applications. The techniques are proven, the approach sound, and the results measurable and significant. Case studies presented in the book illustrate the application of various project management strategic and tactical tools. The book follows a step-by-step approach, supported by tools, techniques and examples to illustrate each important aspect of project management. Among other topics readers will learn how to establish result-oriented project performance metrics to guarantee measurable results, exercise fundamental process control techniques that will help keep a project on budget and on schedule, accurately assess project support systems and address deficiencies early, plus many more.