Each volume comes packed with 19 half-hour interactive training sessions guaranteed to interest your reps and improve their skills. Whether you choose Volume 1, Volume 2 or both, SkillSharpener: Training for the Frontline will help you train and motivate your frontline reps. And all for as little as $1.65 per training session. It's an unbeatable value. And, best of all, you don't have to be a trainer to use these sessions because each session includes: Sample scripts with introductions that help you build interest. Professional trainer tips that help you run each session like a pro. Training tools like role-play exercises, masters for handouts, quizzes, checklists, group exercises and more. Each workbook starts with a training guide so that you can plan your training for an entire year. Then, you'll find sessions on the key topics you need.