Pediatric Nurse Telephone Triage: A Companion to Pediatric Telephone Protocols

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Essential knowledge and know-how for safer, more effective, more confident telephone triage The all-new Pediatric Nurse Telephone Triage is an invaluable resource for novice and seasoned triagers alike. It provides practical, how-to-do-it guidelines that make it an ideal staff training and skills-building tool. Plus, it brings you clinically proven recommendations to help enhance call outcomes for dozens of common pediatric problems. How-to guidance spanning the triage process Look here for clear, straightforward advice encompassing all the basics of state-of-the-art nurse triage. Improve triage procedures and administration with detailed guidelines for those who perform telephone triage. Topics covered include: The nurse telephone triage process Triage quality assurance Standard assessment tools The golden rules of nurse telephone triage Call documentation Red flags to watch for Call prioritisation Dealing with difficult callers Triage liability and risk reduction Determining what the caller really means Prescribing medications over the phone Charging for triage calls much more! Call-specific clinical insights for sound triage decision-making Pediatric Nurse Telephone Triage provides trustworthy clinical recommendations to help your staff deliver superior telephone advice call after call. It combines the latest evidence-based data with the author's broad pediatric-care experience to help nurses better understand the medicine behind the guidelines.